IT Consultant & Technical Support Specialist
Consultus Experts
- Delivered IT consulting and end-user support.
- Resolved hardware, software, and application issues.
- Created documentation and support procedures.
- Provided user onboarding and training.
Professional Resume
Ibrahim Khalil
Information Technology Support Specialist
20+ years of experience in technical support, desktop deployment, network administration, systems implementation, Microsoft 365, documentation, and user training.
Professional Summary
Information Technology professional with 20+ years of experience across government agencies, United Nations organizations, healthcare information systems, private enterprises, and hospitality operations.
Medical Information Systems Specialist
Allied Doctors for Medical Systems
- Supported healthcare information systems.
- Installed software and maintained workstations.
- Trained users and improved workflows.
Senior Information Systems & Network Administrator
Humanitarian Aid Commission
- Managed enterprise networks and Windows servers.
- Configured desktops, laptops, printers, and peripherals.
- Provided network troubleshooting and support.
IT Consultant
United Nations World Food Programme
- Deployed IT equipment and supported field operations.
- Maintained IT inventory and documentation.
Network Administrator
AOAD
- Administered Windows networks.
- Provided desktop support and software installation.
- Resolved DNS, DHCP, and connectivity issues.